Refund Policy

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At InnoSoft Solutions, we strive to provide high-quality software services that meet your expectations. This Refund Policy outlines the conditions under which refunds may be requested and processed. By using our services, you agree to the terms outlined in this policy.

1. General Information

Company Name: InnoSoft Solutions

Address: Pufendorfstraße 04, 04179 Leipzig

Phone: +4915221004554

Email: [email protected]

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

- Service Not as Described: If our services do not meet the specifications outlined in your service agreement or on our website, you may be eligible for a refund.

- Technical Issues: If you experience significant technical issues that we fail to resolve within a reasonable time frame, you may request a refund.

- Subscription Cancellations: If you cancel a subscription before the end of the billing cycle, you may be eligible for a refund for the remaining unused period, depending on our cancellation policy.

3. Non-Refundable Items

The following are generally non-refundable:

- Fees for Custom Development: Payments made for custom software development or services tailored specifically to your needs are typically non-refundable once the work has commenced.

- Digital Products: Once delivered or downloaded, digital products, including software licenses and access to digital content, are non-refundable.

4. Requesting a Refund

To request a refund, please contact us via the following methods:

- Email: [email protected]

- Phone: +4915221004554

Provide the following information in your refund request:

- Your name and contact details

- Description of the issue or reason for the refund request

- Proof of purchase or transaction details

5. Refund Process

Upon receiving your refund request, we will:

- Acknowledge Receipt: Confirm receipt of your refund request within 30 business days.

- Review: Evaluate the validity of your request based on our eligibility criteria.

- Decision: Notify you of our decision and, if approved, process the refund. Refunds are typically processed to the original method of payment within 30 business days after approval.

6. Subscription Cancellations

If you wish to cancel a subscription, you must do so before the next billing cycle to avoid additional charges. Please refer to our cancellation policy for specific details on how to cancel your subscription.

7. Data Protection

Any personal data collected in relation to refund requests will be processed in accordance with our Privacy Policy. We handle your personal information with care and in compliance with the General Data Protection Regulation (GDPR).

8. Changes to the Refund Policy

We may update this Refund Policy periodically. Any changes will be posted on our website, and we will notify you if the changes materially affect your rights.

9. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

InnoSoft Solutions

Pufendorfstraße 04, 04179 Leipzig

Phone: +4915221004554

Email: [email protected]